What is included in a cleaning service?

It depends on the type of cleaning service you select (deep or basic):

• DEEP CLEANING: this is more intense than a basic clean and we typically recommend this service for those who have either never had professional cleaning done before, or who haven't had professional services within the past thirty days. This level of service is typically in preparation for our recurring standard weekly, bi-weekly and or monthly cleaning services.
• BASIC CLEANING: usually follows your initial deep cleaning service and with recurring weekly, bi-weekly and or monthly cleanings, this level of service can act as a maintenance tool to reduce the negative impact of germs, bacteria, viruses and pathogens and helps to keep your home refreshed, sparking and germ free.

What is your policy related to COVID-19?

We follow the safety guidelines issued by the CDC and the local public health officials and understand the importance of protecting against viruses, pathogens, fungus and bacteria.

What is your cancellation policy?

We require a 48 hour cancellation notice. Should we receive a cancellation for an appointment within the 48 hour timeframe, we charge a $50 fee.

Who pays for the technicians parking?

Parking fees are added to your service total if available free parking is more than a 2 block radius from your home.

Do you offer discounts?

Yes we offer a one-time 10% discount to both active and or retired military professionals and or their spouses (must present military ID at the time of service).

How do I pay for services?

Full payment for residential service must be tendered immediately upon completion of service and before the technician leaves. We accept cashier’s checks, cash app, Venmo, QR Code, Heartland, Stripe and credit cards via Paypal(+ 3.5% service fee if paying by Paypal.

NOTE: you do NOT need to have a Paypal account to pay by Paypal. Just do NOT log in when you receive your invoice).

Please make cashier’s checks payable to:
The Germ Doctor and Virus Boxer LLC. P.O. Box 6124 Evanston, IL 60204.

Are you a pet friendly business?

Absolutely! We love pets and do our best to work efficiently in their presence however, we ask for safety reasons all pets be put away while the technicians are providing cleaning services.

Do you run background checks on your cleaning technician’s professionals?

Yes! We run a nationwide background check on all our employees.

Are you insured?

Absolutely! We are licensed, bonded and insured.

Do you provide cleaning supplies?

Yes, we provide all cleaning supplies unless the customer would prefer to supply their own.

What if I’m not satisfied with my cleaning service?

We take pride in our services and ask that you notify us immediately or within 24hours of the cleaning so we can send the technician back out – at our expense – to correct the problem.

Do you offer incentives for referrals?

Most of our business comes from referrals and we feel that referrals are the best way to express your satisfaction with our service. As a way of saying thanks, we will give you a $30 discount on your next service if your referral is serviced and mentions you at the time of their booking.

Can I tip the technicians?

Our rates do not include tips but our team members are grateful for any gratuity provided offered to them.

Can The Germ Doctor and Virus Boxer technicians help me if I have been sick and impacted by germs?

NO! The Germ Doctor or its team members are not medical providers and make no claim to be. The Germ Doctor is a disinfecting, sanitizing and cleaning solutions company and make no claim to offer medical advice, diagnosis, or offer treatment to the clients they serve.

I love the difference your company is making to help fight the spread of COVID-19. Are you hiring?

We are very proud to be an equal opportunity employer and we are always looking for talented good willed professionals who pay attention to detail, have a positive servitude mindset and takes pride in their work. Click HERE to visit our careers page to learn more and apply today.